Model train engine on a track with a dark background

FAQ

Welcome to our FAQ page. Here you’ll find answers to common questions about our products, shipping, returns, special orders, and services.

Herispring Hobbies offers both new and pre-owned model trains and accessories from many of the hobby’s most trusted manufacturers, in a wide range of gauges including N, HO, O, and more. Whether you’re searching for a specific locomotive, looking to sell a collection, or need help with repairs or layout design, we’re here to assist.

If you don’t see the answer you’re looking for, please visit our Contact page. We’re always happy to answer questions and help fellow collectors and hobbyists find exactly what they need.

Products
What brands do you carry?

Herispring Hobbies offers products from many of the most respected names in the model railroad industry. Our inventory regularly includes brands such as Accurail, Athearn, Atlas Model Railroad Co., Bachmann Trains, Bowser Manufacturing, Broadway Limited Imports, Con-Cor International, InterMountain Railway Company, Kadee Quality Products, KATO USA, Lionel, MTH Electric Trains, Rapido Trains, Rivarossi, Wm. K. Walthers, Inc., and Woodland Scenics, along with many other manufacturers and specialty brands.
What gauge sizes do you sell?

We carry model trains and accessories in a wide variety of scales and gauges, including N Scale, HO Scale, O Scale, S Scale, G Scale, and more. Whether you’re just getting started or adding to an established layout, we offer options for hobbyists and collectors of all interests.
Do you sell both new and pre-owned items?

Yes. Our inventory includes both brand new and carefully selected pre-owned models. Pre-owned items are sourced from well-maintained collections and inspected to ensure they meet our quality standards.
What types of products do you offer?

In addition to locomotives and rolling stock, we offer accessories, structures, scenery materials, track components, and other model railroad essentials.
Can you help me find a specific model or hard-to-find item?

Absolutely. If you’re searching for a particular locomotive, car, brand, or road name, contact us and we’ll do our best to source it through our network of wholesalers, manufacturers, and collectors.
Do you purchase model train collections?

Yes. We buy collections of any size and are happy to review individual items or complete estates for those looking to sell.

Orders & Shipping
Where do you ship?

We ship nationwide across the United States from Pennsylvania.
How quickly are orders shipped?

Orders are packaged promptly and typically ship within 1–2 business days. Tracking information will be provided once your order ships.
What is your return policy?

We offer a liberal 30-day return policy. If you are not satisfied with your purchase, you may return it within 30 days.
How do I start a return?

Contact us with your order details, and we’ll guide you through the return process.
I’ve purchased from your eBay store before, is this the same business?

Yes. Herispring Hobbies has built a strong reputation through our established eBay store, and our website allows customers to shop directly with the same trusted service and customer care.
Model train engine on a track with a dark background

Still Have Questions?

If you didn’t find the answer you were looking for, we’re happy to help. Whether you have questions about a specific model, need help finding a particular gauge or brand, or want more details before placing an order, feel free to reach out.

 Contact Us